Refund and Cancellation Policy
Last updated: August 2, 2026
We want you to be satisfied with ListifyPDF. This policy explains how cancellations and refunds work.
1. Cancel at any time
You can cancel your subscription whenever you like:
- Sign in and open Settings → Billing;
- Choose Change Plan and cancel; or
- Email support@listifypdf.com and we will cancel it for you.
Cancelling stops future charges. You keep Pro access until the end of the period you have already paid for - we do not cut access off immediately.
2. 14-day refund on your first payment
If you are not satisfied, contact us within 14 days of your first paid charge and we will refund it in full. No detailed explanation required, though your feedback helps us improve.
3. Renewals
- Monthly plans: renewal charges are generally not refunded, because you can cancel at any time before the renewal date. If you were charged unexpectedly, contact us - we review these case by case and are reasonable about genuine mistakes.
- Yearly plans: if you cancel within 14 days of a renewal and have generated no PDFs in that period, we will refund that renewal in full.
4. Always refunded
We refund in full, without a time limit, when:
- You were charged after cancelling;
- You were charged more than once for the same period;
- A technical fault on our side prevented you from using the service and we could not fix it.
5. Not normally refunded
- Periods you actively used the service (for example a month in which you generated PDFs);
- Requests based only on forgetting to cancel, beyond the windows above;
- Accounts terminated for breach of our Terms and Conditions.
6. How to request a refund
Email support@listifypdf.com with the subject "Refund request" and include the email address on the account and the approximate charge date. We reply within 2 business days and, where approved, issue the refund within 5-10 business days to the original payment method. Your bank may take a few extra days to display it.
7. Free plan and trial
The Free plan and the trial cost nothing, so no refund arises. When a trial ends without an upgrade, the account simply moves to the Free plan - your listings are not deleted.